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Electricity emergency

Gas emergency

Below you will find information about connecting to the Evoenergy gas or electricity network. If you are unsure of any of the information provided, we encourage you to contact our general enquiries line on 13 23 86 before lodging any applications.

An electricity or gas retail agreement needs to be in place before we can turn the electricity or gas on at your home. A list of energy retailers is available on the Australian Energy Regulator's website.

Electricity network connection

Basic Residential


Typically for residential premises and some small businesses.

Solar and Electrical

Less than 100 amps electricity supply

Less than 30kW Solar supply

Register on MyPortal and apply online or complete a PDF version of the application form here

About MyPortal

INCLUDES:

Basic new connections
Alterations and abolishments
Basic Solar supply

MyPortal - Basic electrical & solar requests online

The Evoenergy portal allows customers to register and lodge service requests online:

Currently online registration and submissions are restricted to basic residential electrical and solar requests where:

  • Electricity capacity is less than 100amps for
    • A brand new (greenfields) residential connection.
    • Alteration or abolishment of an existing supply
  • Solar capacity is less than 30kW.

Register on MyPortal and apply online.

MyPortal current features

Registered clients can:

  • Submit service requests as detailed for basic electrical requests.
  • View all their submitted requests.
  • Receive email confirmation of requests and;
  • Are provided with a reference number.

 

MyPortal future development

Future versions of MyPortal will:

  • Have a larger range of services available.
  • Allow users to receive and pay for Evoenergy service quotations online.
  • Receive automated schedule and status updates.
  • Edit and cancel requests online.
  • View and download request history
    • Including payment and quotation summaries.

Gas network connection overview

For a new connection, we recommend that you arrange the gas connection through an energy retailer. This will ensure that from the time the gas is connected, you will be supplied gas by your chosen retailer.

Once your retailer submits a new connection application to us on your behalf, within 10 business days we will advise them if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.

Further information about gas connections is available.

Basic connection


A ‘basic connection’ is a connection requiring no extensions or modifications to the gas mains for an amount of gas up to 320MJ per hour (indicatively a cook-top, room heating and a hot water system).

Please read our model standing offer for basic connection for detailed information on the parameters and timeframes which apply to basic connections.

Non-basic connection


A non-basic connection is similar to a basic connection with the main difference being that the non-basic connection service is available where the site requirements for a basic connection service are not satisfied (for example, if the property is on a major road or there are unusual site conditions).

Negotiated connection


All new connections over 320 MJ per hour or which require mains extension are classified as negotiated connections.

The timeframe for providing you with an offer for a negotiated connection is 65 days after we receive a completed application. The timeframe for completing the connection work will depend on the specific connection requirements, and will be stated in the offer.

This includes negotiated residential connections where for example a main extension may be required.

Please read our Negotiation framework for more information on the process for negotiating new connections.

Solar connections

If you choose to install solar generation at your home or office a special connection request form will need to be submitted to Evoenergy by your installer. This can be done via MyPortal, or by completing this special connection request form. Your installation must comply with Evoenergy’s Service and Installation Rules.

Frequently Asked Questions

What happens to the electricity in my house?

During the day, when the sun is shining, your PV array is producing and supplying electricity into Evoenergy's distribution network. Your house is supplied from Evoenergy's distribution network during the day as well as at night when the sun is no longer shining. If you have signed up for "green energy" with your chosen retailer, then the percentage of your energy you have nominated to make ‘green’ is being accessed only from the renewable energy in the network (for example solar and wind power).

What are my maintenance responsibilities?

You will need to have your installation tested every five years to check it remains safely connected to Evoenergy’s electricity network. Evoenergy will send you a reminder when this testing is due. Your installer or any licenced electrician can complete this testing. A copy of the current test form and the testing procedure are available.

What electricity tariffs can I participate in?

You can find the details of solar tariff arrangements by contacting your chosen electricity retailer.

Where can I get more information?

Please read our solar safety fact sheet for more. Listed below are some links to useful sites where you can get more information on domestic PV power generation.

Clean Energy Regulator
Clean Energy Council

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