Service and Installation rules


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Our Service and Installation Rules set out the requirements for connecting electrical or gas equipment to our distribution networks. It also sets out the responsibilities for those who engage in work relating to the power supply of a person’s property.

Electricity network

The Electricity Service and Installation Rules should be read in conjunction with the Electricity Connection and Distribution Standard Customer Contract.

The contract applies to all customers connected to the network, other than customers who have negotiated an electricity connection and distribution contract. It requires compliance with the Service and Installation Rules.

Service and Installation Rules (Version 11)
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Natural gas network

The Gas Service and Installation Rules set out the requirements for the safe, reliable and efficient connection of a gas connection service from a gas distribution pipeline to a customer’s premise.

For technical advice in relation to the Gas Service and Installation Rules, please contact

Refer to the Natural gas meter location reference for domestic meter locations.

Some of these documents are historical and refer to ActewAGL Distribution. From 1 January 2018, the network part of ActewAGL Distribution changed its name to Evoenergy.