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Jemena connections portal

Who is Jemena?

Jemena provides asset management services in respect of the gas network owned by Evoenergy in the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra.

What is the connections portal?

The self-service portal allows you to request, pay for and track connection services:

New connection: Request a new gas connection
Additions and alterations: Request changes to your existing gas supply
Abolishment: Request decommissioning and meter removal.
Visit the Jemena connections portal.

Applying for a new gas connection

A gas retail agreement needs to be in place before we can turn the gas on at your home.

For a new connection, we recommend that you arrange the gas connection through an energy retailer. This will ensure that from the time the gas is connected you will be supplied gas by your chosen retailer. A list of energy retailers is available on the Australian Energy Regulator's website.

Once your retailer submits a new connection application to us on your behalf, within 10 business days we will advise them if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.

Please note that if you apply to us directly through our portal we can only provide you with a gas connection. If you wish to connect electricity, gas, water and/or wastewater services at once, you should contact a retailer that can provide these services.

New gas connection classifications

New gas connections are classified as either basic or negotiated, based on the technical characteristic of each specific connection. Each connection class has different pricing mechanisms and timeframes for carrying out the connection work and energising the gas supply.

What if I want to alter a current connection?

Your gas retailer can arrange this for you. This will ensure that from the time the gas connection is altered, you will continue to be supplied gas by your chosen retailer. Your retailer’s contact details can be found on your gas bill.

Other connection services

Your gas retailer can arrange all other connection services such as disconnections, re-connections and augmentations for you. Your retailer’s contact details can be found on your gas bill.

These include:
Commercial connections
Medium density high-rise
Meter upgrade/ down grade
Meter relocation
Pulse connection
Meter decommissioning/meter removal

Further queries

Please call our general enquiries number on 13 23 86.

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