Electricity emergency

Gas emergency

Below you will find information about connecting to the Evoenergy electricity or natural gas network. If you are unsure of any of the information provided, we encourage you to contact our general enquiries line on 13 23 86 before lodging any applications.

As an electricity and / or gas distribution customer, you are bound by the terms and conditions of one or both of our Deemed standard connection contracts.
These contracts apply to you if your premises are connected to our electricity and / or gas distribution system, and you do not have another connection contract with us for those premises.

An electricity or gas retail meter needs to be installed and an agreement needs to be in place before we can turn the electricity or gas on at your premises. Your retailer is responsible for the provision of these requirements. A list of energy retailers is available on the Australian Energy Regulator's website.

Project Planning Lead-times

We recommend you engage with us early for projects that will require network alterations or augmentation to meet the load requirements for developments.

Evoenergy's design team is working around the clock to address a higher-than-usual number of connection applications. We are making best endeavours to provide connection offers as soon as possible, however we are taking longer than usual. Please contact us if you need to discuss your planning timeframes.

Our suppliers have advised that due to market pressures, the lead-time for items such as transformers, has increased to 10 months. Procurement lead times should be factored into your project schedule to avoid impact of potential delays.

Electricity network connection

To arrange a new electricity connection, alteration, or abolishment – complete the appropriate form below. For each application, please ensure you’re using the latest version of our form and not a previously saved version.

Basic Residential connections

Typically for residential premises and some small businesses with less than 100 amps of electricity supply.

New connection or alteration to an existing connection:

Basic Design Application (BDA)
Basic Connection Application (BCA)

Connection abolishment::

Application for electricity supply and meter removal (supply abolishment <100amps)

Greenfield Estates

Typically for new land release developments

Guides and application forms

Request for preliminary network advice - Greenfield Estates 

Application for provision of electricity network infrastructure

Natural gas network connection overview

To arrange a new natural gas connection, we recommend that you speak with an energy retailer. This will ensure that from the time the gas is connected, you will be supplied natural gas by your chosen retailer.

Once your chosen retailer submits a new natural gas connection application to us on your behalf, we will advise them within 10 business days if your connection is classified as either basic or negotiated. In the case of a basic connection, we will also provide your retailer with a connection offer.

Further information about new natural gas connections or natural gas disconnections is available on our natural gas connection page.

Note: Since 8 December 2023, new gas connections are prevented in some zones and buildings as per ACT Government regulation. More information is available on the ACT Government website. These changes do not apply in NSW.

Basic connection

A ‘basic connection’ is a connection requiring no extensions or modifications to the gas mains for an amount of gas up to 320MJ per hour (indicatively a cook-top, room heating and a hot water system).

Please read our model standing offer for basic connection for detailed information on the parameters and timeframes which apply to basic connections.

Non-basic connection

A non-basic connection is similar to a basic connection with the main difference being that the non-basic connection service is available where the site requirements for a basic connection service are not satisfied (for example, if the property is on a major road or there are unusual site conditions).

Negotiated connection

All new connections over 320 MJ per hour or which require mains extension are classified as negotiated connections.

The timeframe for providing you with an offer for a negotiated connection is 65 days after we receive a completed application. The timeframe for completing the connection work will depend on the specific connection requirements, and will be stated in the offer.

This includes negotiated residential connections where for example a main extension may be required.

Please read our Negotiation framework for more information on the process for negotiating new connections.


If you have an existing gas connection and want to arrange a disconnection from the network through your retailer, you can choose from either a temporary gas disconnection or a permanent gas disconnection depending on your circumstances. Please read our natural gas connections page for more information about disconnections.

Solar and battery connections

If you choose to install solar or battery generation at your home or office, your solar installer will apply to Evoenergy for approval before it can be connected. All installations must comply with Evoenergy’s Service and Installation Rules and Embedded Generation requirements.

On this page, you will find information about:

Applying for solar
Application fees
Getting power with solar
Exporting solar power
Maintaining your system
Solar tariffs

Applying for solar

Your solar installer will apply to Evoenergy on your behalf by submitting a Special Connection Request (SCR). Check your installer is accredited with the Clean Energy Council and ask them to provide you with a copy of the Evoenergy approval letter before installation begins.

Some solar installations will also require a meter upgrade. Your installer or energy retailer can assist with this process.

When an installer applies for your solar, Evoenergy must collect information like:

Panel, inverter and battery quantities manufacturer and model number
Modes of operation, such as if battery systems are islandable, or if solar is a gross or net metered
Information about any removed or existing equipment
Export limits and other inverter settings
Non-inverter generator information.

Evoenergy is obliged to provide the locations and specifications of a range of small-grid connected systems to the Australian Energy Market Operator (AEMO), including:

Solar photovoltaic (PV) systems, whether on the building or the ground
Battery Energy Storage Systems
Small wind turbines
Small hydro-electric turbines
Other renewable energy generating systems
Gas turbines
Diesel or petrol generators (grid-connected)
Electric vehicles configured with Vehicle-to-Home/Vehicle-to-Grid capability.

This information assists AEMO to integrate these systems safely and effectively into the electricity grid and market. The coordination of these resources is vital in helping energy consumers to optimise their financial benefit and allow the electricity grid to efficiently manage the two-way power flow.

Having this information also enables us to plan and operate the electricity network grid more efficiently, ensuring the system and market can deliver energy at an efficient price for all customers.

Application fees

Solar power is becoming more popular in the ACT, with complex solar applications now making up around 60% of applications received by Evoenergy. As solar installation prices fall, Canberrans are installing larger systems and battery storage. Canberrans with existing solar are also choosing to upgrade their systems by installing more panels or adding on storage.

For complex residential embedded generation applications – those with a battery, export limit, or additional capacity to an existing system – a processing fee of $258.90 (GST inclusive) will be introduced from 10 March 2023. This fee will need to be paid to Evoenergy by your installer when they submit the application for your new system.

Non-complex residential solar applications will not incur this additional fee. These are solar systems that do not include a battery, do not require an export limit (5kvA or less single phase or less three phase) or are considered like for like replacements where capacity is not increasing.

Getting power with solar

During the day, when the sun is shining, your solar panels produce and supply electricity into Evoenergy's distribution network.

Your house is supplied from Evoenergy's distribution network during the day and at night when the sun is no longer shining. Batteries usually charge directly from solar generated on site, but some batteries can also be set up to charge late at night when electricity prices may be cheaper (depending on the arrangements with your retailer).

If you have signed up for "green energy" with your chosen retailer, then the percentage of your energy you have nominated to make ‘green’ is accessed only from the renewable energy in the network (for example, solar and wind power).

Exporting solar power

If you have a gross metered system, all the energy your panels produce will be fed directly into the electricity network, and you will receive a feed-in-rate as arranged with your retailer.

Gross metered systems can export the full rating of the system. All new residential solar and battery systems are connected under a net metering arrangement. This means that any solar generated will first have an opportunity to be used on site, such as by lighting, heating or other electrical appliances. Only excess produced energy will be fed back to the electricity network.

Export limits apply to all residential solar systems to ensure you and your neighbours have a safe and reliable supply of electricity. The export limit for residential micro embedded generation systems is currently 5kVA per phase. If you have a single-phase connection, and a 7kVA solar inverter, this means you can only export 5kVA into Evoenergy’s distribution network at any given time. Your solar inverter will have its own meter to determine when more or less power can be produced.

To minimise the impact of export limits on your solar generation, please speak to your installer about inverter arrangements, battery storage options, or upgrading to three-phase power. Using power during the day or timing your appliances to run during the day can also minimise the impact on export limits by using more of your generated solar power.

Battery systems are typically set up to only use the stored power to support local loads. Battery storage systems may also be part of a Virtual Power Plant (VPP) and can be called on to export power to Evoenergy’s distribution network when electricity demand is high.

Solar and power outages

Anti-islanding is a safety mechanism built into solar and battery systems to ensure the system disconnects from our network during an electricity outage. This protects people performing works on the network, and network infrastructure during an outage.

If you have a solar system with no battery, it will turn off during an electricity outage and reconnect automatically once power is back on.

If you do have a battery installed, it may be able to provide part of your premises with a backup electricity supply during an outage. To do this safely it must first disconnect from the Evoenergy network. These systems are generally not set up as an uninterruptible power supply system (UPS), and there will be a brief outage when the system disconnects from, and then later reconnects to our network. Not all battery systems can offer this, so make sure you discuss your options with your battery installer.

You are also required to have an easy point-of-access to your solar and/or battery system so it can be disconnected in an emergency. This could be at an outdoor inverter in an accessible location, switch in your meter box, or a stand-alone isolator.

Maintaining your system

Like all electrical equipment, regular maintenance of your entire solar system is important. By carrying out regular routine maintenance, you can ensure your solar panel system is safe for everyone living in the premises, along with your neighbours and electrical workers working on the distribution network.

You are required to have your installation tested every five years to check it remains safely connected to Evoenergy’s electricity network. Evoenergy will send you a reminder when this testing is due, however more regular and routine maintenance will also ensure your entire system performance is maintained. This will allow you to maximise savings on your power bills. While Evoenergy is not responsible for the maintenance and servicing of your system, you can read our Solar Safety fact sheet for some general tips and information you may wish to consider.

If any components of your solar system require replacing, the installer will need to submit a new Special Connection Request (SCR) to Evoenergy an receive approval prior to completing the work. Your installer or any licenced electrician can complete this testing. A copy of the current test form, testing procedure and more information is in our frequently asked questions.

For information about solar safety, read our solar safety fact sheet.

Solar tariffs

You can find the details of solar tariff arrangements by contacting your chosen electricity retailer.

The ACT Government Premium Feed-in Scheme closed to new applicants in 2011. Tariffs agreed to under this scheme last for 20 years. If you live in a home with a solar system connected under this Scheme, please refer to our frequently asked questions for more information.

More information

For information about installing solar at your house or business, visit:
The Clean Energy Regulator – the Commonwealth Government body who administers the Renewable Energy Target.
The Clean Energy Council – the peak body for the clean energy industry. – The Commonwealth Governments information site on energy supply.

  • What happens to the electricity in my house?

    During the day, when the sun is shining, your PV array is producing and supplying electricity into Evoenergy's distribution network. Your house is supplied from Evoenergy's distribution network during the day as well as at night when the sun is no longer shining. If you have signed up for "green energy" with your chosen retailer, then the percentage of your energy you have nominated to make ‘green’ is being accessed only from the renewable energy in the network (for example solar and wind power).

  • What are my maintenance responsibilities?

    You will need to have your installation tested every five years to check it remains safely connected to Evoenergy’s electricity network. Evoenergy will send you a reminder when this testing is due. Your installer or any licenced electrician can complete this testing. A copy of the current test form and the testing procedure are available.

  • What electricity tariffs can I participate in?

    You can find the details of solar tariff arrangements by contacting your chosen electricity retailer.

  • What is the ACT Government’s Premium Feed-in Tariff Scheme?

    The ACT Government’s Electricity Feed-in Tariff (FiT) scheme was implemented as a gross feed-in scheme. A gross feed-in scheme is one that pays for 100% of electricity generated by your solar panels and ‘fed in’ to the electricity supply network. The scheme opened on 1 March 2009 and was closed to new entrants on 13 July 2011, with FiT premises connections required by 31 December 2016.

    Successful applicants receive FiT payments for a maximum of 20 years from the date of connection.

  • What rate will I be paid?

    The rate you are paid depends upon the date of the original application to the scheme. You can confirm your individual rate by contacting Evoenergy on 13 23 86.

  • Can I increase the capacity of my PV system (solar system) to receive more of the premium rate?

    No. The output of your solar system must remain as originally approved to continue to receive the Premium FiT.

    If you wish to generate additional renewable electricity at your property without affecting your existing ACT Government Feed-in Tariff entitlement you will need to add another complete solar system. This new system must be metered separately to your existing system. For the new system you can apply to receive payment for electricity export under any voluntary feed-in scheme offered by your retailer.

  • I have a solar system connected under the ACT Premium Feed-in Tariff scheme — what happens if I move?

    The premium rate feed-in tariff payable under this scheme remains attached to the solar system that was connected under the scheme. If you cease to be the occupier of the property where the solar system is connected, your payments will stop.

    The legislation allows you to relocate the solar system connected under the Scheme allowing you to relocate your tariff. Please note, when relocating solar systems, Access Canberra consider this a new installation and all equipment must meet current requirements, including Clean Energy Council approved lists and Australian standards.

  • Can I replace faulty components and still remain qualified for the scheme?

    Yes. Faulty components such as inverters or solar panels for example may be replaced, as long as the replacements do not increase generating capacity.

  • I’ve just moved into a property with a solar system connected under the ACT Feed-in Tariff scheme — am I entitled to receive the premium rate feed-in tariff?

    The premium rate feed-in tariff remains attached to the solar system that was connected under the scheme. A new owner of a property with a solar system connected under the ACT Feed-in Tariff scheme should be entitled to the tariff for the remainder of the original maximum 20 year contract period.

    If you are a new owner you will need to apply to transfer the solar system contract. You can do this by contacting your retailer

  • Where can I get more information?

    For information about solar safety, read our solar safety fact sheet. For information about the premium solar feed-in tariff scheme, visit the ACT Government’s website. Listed below are some links to useful sites where you can get more information on domestic PV power generation.
    Clean Energy Regulator
    Clean Energy Council

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