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Electricity emergency

Gas emergency

Contracts, offers & legal

Electricity

The deemed standard connection contract applies to customers who consume less than 100MWh of electricity per annum. These terms and conditions cover your rights and obligations as our customer and include items such as site access and notifications of network outages.

Customers who take supply of electricity at their premises are automatically deemed to have accepted this contract at the time they first take supply. The exception to this is where a customer requests a new connection or an alteration to an existing connection and this customer is the same customer that will take supply of energy.

In this instance the deemed contract will take effect when the contract for a physical connection is accepted by the customer.

Deemed Standard Connection Contract

Please note some documents on this page are historical and refer to ActewAGL. From 1 January 2018 the Networks part of ActewAGL changed its name to Evoenergy.

Model standing offer for basic connection services
Model standing offer for basic connection services (Micro embedded generator)

Natural gas

Deemed Standard Connection Contract

Please note some documents on this page are historical and refer to ActewAGL. From 1 January 2018 the Networks part of ActewAGL changed its name to Evoenergy.

Model standing offer for basic connection

As a gas distribution customer, we will respect the terms and conditions of our Deemed Standard Connection Contract. This contract covers the following main areas:

Planned and unplanned interruptions of your gas supply
Conditions and time frames for disconnecting and reconnecting your gas supply
Management of complaints and disputes
Life support equipment
Conditions in which your gas retailer would interact with us on your behalf.

Customer charters

Electricity network

Your rights and obligations as our customer are set out in the terms and conditions for ongoing supply services summarised in the Electricity Customer Charter.

The Customer Charter contains information on:

the roles of the electricity distributor and electricity retailer
the rights and obligations of a distribution customer
when customers should contact Evoenergy and how to make an enquiry or complaint
the arrangements for connection, disconnection and reconnection of electricity supply, and
the quality and reliability of electricity supply including details of Minimum Service Standards and rebates.

The deemed standard connection contract applies to customers who consume less than 100MWh of electricity per annum. These terms and conditions cover your rights and obligations as our customer and include items such as site access and notifications of network outages.

Customers who take supply of electricity at their premises are automatically deemed to have accepted this contract at the time they first take supply. The exception to this is where a customer requests a new connection or an alteration to an existing connection and this customer is the same customer that will take supply of energy.

In this instance the deemed contract will take effect when the contract for a physical connection is accepted by the customer.

Natural gas network

Your rights and obligations as an Evoenergy gas customer are outlined in our gas customer charter. This document contains information such as minimum service standard and rebates and energisation and re-energisation process and time frames as well as references for further information.

Connections & applications

Utility compliance (planning application) form

The following application forms can be completed online via MyPortal. The Evoenergy portal allows customers to register and lodge service requests online:

Currently online registration and submissions are restricted to basic residential electrical and solar requests:

Request for service
Request for service marking
Supply abolishment form
Request your usage details

Register on MyPortal and apply online.

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