Electricity and Gas Customer Charters
Our Electricity and Gas Customer Charters explains our relationship with you, what you can expect from us and what we would like from you so that we can meet your expectations. These Charters are a guide for customers to our services and responsibilities.
In both the Electricity and Gas Charters, you will find important information on:
the roles of the electricity and gas distributor and the electricity or gas retailer
your rights and obligations as an electricity or gas distributor’s customer
when you should contact us and how to make an enquiry or complaint
the arrangements for connection of your electricity or gas supply
the arrangements for the disconnection and reconnection of your electricity or gas supply
the arrangements for a planned or unplanned interruption to your electricity or gas supply, and
the service standards and rebates applicable to your electricity or gas supply