Electricity emergency

Gas emergency

Natural Gas Safety


Natural gas is a versatile energy source, but we still need to be safe when using it.

A rotten egg smell is added to Natural Gas for easy detection. If you smell a gas leak, avoid using any source of ignition, if safe to do so turn off your gas supply, ventilate the area well and move outside.

Once you’re a safe distance away, call the gas and emergencies fault number on 13 19 09.

Please keep your gas meter clear of obstructions like bins and plants, it allows us to restore services to you safely and faster during unplanned outages.

When using gas, you should only use Australian certified appliances and ensure a licensed professional maintains them.

For more safety tips on Natural Gas, click here.


Focus on safety

Aerial Inspection Program

Inspecting our powerlines is a critical part of keeping our power network safe. Canberra is commonly known as the bush capital of Australia, but our beloved trees and vegetation can be a hazard if they are growing too close to powerlines. This can result in blackouts and create safety hazards like grass fires and bushfires.

Our priority is to complete our inspection as quickly and thoroughly as possible while minimising disruption to the community.

For the last four years, our network and vegetation management annual inspection program has been managed through a combination of foot patrols and helicopter inspections using LIDAR (Light Detection and Ranging) scans of our network and aerial photography. However as new technology becomes available Evoenergy is continually evaluating new technology and tools to manage our network, keep the power on and keep the community safe. In 2018, Evoenergy trialled LIDAR-enabled Remotely Piloted Aircraft System (RPAS) to fly multiple sections of power lines capturing data on vegetation, conductors, poles and structures. The results from the trial were extremely successful and we were able to more quickly identify safety issues such as trees that posed bushfire risk and defects in the network that needed replacing on the network.

Due to the success of the trial, we will continue to use RPAS across more parts of our network as part of our normal inspection program. Visit our aerial inspection program page for more information. 

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