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Electricity emergency

Gas emergency

What to do if you see a damaged utility asset



Damaged utility assets are a safety hazard, especially during storm season. Focus On Safety – if you encounter gas or electricity equipment which looks like it may be broken it is important you remain safe and notify Evoenergy.

Damaged equipment includes:
Open or damaged substation doors
Covers removed from mini pillars
Damaged electricity poles and wires
Bent or broken gas meter pipes

To prevent fallen tree branches causing unplanned outages, please keep your trees at least 1.5 meters away from all powerlines.

Report any damaged or unsecured equipment to us on the emergencies and faults numbers.

13 10 93 – electricity

13 19 09 - gas

If you see a fire or sparking call 000 immediately.

Focus on safety

Aerial Inspection Program

Inspecting our powerlines is a critical part of keeping our power network safe. Canberra is commonly known as the bush capital of Australia, but our beloved trees and vegetation can be a hazard if they are growing too close to powerlines. This can result in blackouts and create safety hazards like grass fires and bushfires.

Our priority is to complete our inspection as quickly and thoroughly as possible while minimising disruption to the community.

For the last four years, our network and vegetation management annual inspection program has been managed through a combination of foot patrols and helicopter inspections using LIDAR (Light Detection and Ranging) scans of our network and aerial photography. However as new technology becomes available Evoenergy is continually evaluating new technology and tools to manage our network, keep the power on and keep the community safe. In 2018, Evoenergy trialled LIDAR-enabled Remotely Piloted Aircraft System (RPAS) to fly multiple sections of power lines capturing data on vegetation, conductors, poles and structures. The results from the trial were extremely successful and we were able to more quickly identify safety issues such as trees that posed bushfire risk and defects in the network that needed replacing on the network.

Due to the success of the trial, we will continue to use RPAS across more parts of our network as part of our normal inspection program. Visit our aerial inspection program page for more information. 

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