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How to read your meter

Evoenergy are responsible for meter reading in the ACT. The information we collect about your electricity and gas consumption is shared with energy retailers to inform the charges on your bill.

This page includes information about how to read different types of meters to help you better understand your energy use.

If you need a new or replacement meter you should contact your energy retailer.

Estimated meter reads

If you’ve received an estimated energy bill, your retailer will adjust your bill accordingly based on the next actual read, ensuring you only pay for the energy you have used.

If you prefer, you can submit your own meter reading or choose to wait until the next scheduled meter reading (usually every 3 months). We encourage you to contact your energy retailer for further support and advice about your bill.

To submit your own meter reading, email with your name, property address and a photo of your meter, or to speak to an Evoenergy representative call 13 23 86.

Request your electricity meter data

You can request your energy generation and consumption data for up to two years. Request your data using the Meter Data Request form. Our team will review your request and get back to you within 10 business days.  

  • Smart electricity meter

    Smart electricity meter

    A smart electricity meter measures and records the amount of electricity consumed in 30 minute usage intervals. The usage data is encrypted and stored in the smart meter until the meter remotely communicates this information to your retailer.

    Understanding your electricity usage in 30 minute intervals can enable you to better understand when and how electricity is consumed in your home and can lead to better management of your electricity usage.

    How to read your smart meter

    The following guide will help you read your meter. The displays shown are typical screens and there could be variations.


    Single phase general purpose meter

    Press the SELECT button located on the top right of the meter front.

    Scroll through the options available to view the meter data.

    Single phase general purpose meter

    Display reference

    01 - Standard current date and time

    02 - Excess energy consumed

    03 - Excess energy exported

    Single phase general purpose and dedicated off-peak circuit meter

    Press the SELECT button located on the top right of the meter front - under the green coloured button.

    Scroll through the options available to view the meter data. 

    Single phase general purpose and dedicated off-peak circuit meter

    Display reference

    01 - Standard current date and time

    03 - Excess energy consumed

    13 - Excess energy exported by the solar system

    07 - Total energy consumed by the hot water service


    Three phase general purpose and dedicated off peak circuit meter 

    Press the SELECT button located on the top right of the meter front - under the Reconnect button.

    Scroll through the options available to view the meter data.

    Three phase general purpose and dedicated off peak circuit meter

     Display reference

     01 - Standard current date and time

     03 - Excess energy consumed

     13 - Excess energy exported by the solar system

  • Electronic electricity meter

    The electronic electricity meter is read using the display button to switch through a series of screens. All readings are recorded in a non-volatile electronic memory, so no readings will be lost in the event the meter loses power.

    There are many different styles of electronic meters. The following illustration and instructions refer to a common example of the electronic electricity meter.

    Electronic electricity meter 

    To read the meter, press the display button. The first screen is the test pattern and shows a series of eights. To read the other screens, press the display button to move onto the next one. Beside each reading a number will appear:

    • 01 shows the time
    • 03 shows the total main circuit kWh reading
    • 07 shows the total off-peak reading
    • 13 – 14 show 'on' and 'off' times for the first off-peak period
    • 15 – 16 show 'on' and 'off' times for the second off-peak period
    • 18 shows the serial number of the meter

    Not all electronic electricity meters look like the illustration above. For example, the latest meters installed display the kilowatt hours used in three separate registers.

  • Time Of Use electricity meter

    TOU meters have a scroll rate of five seconds for each display window. To manually scroll through each window, momentarily press the right-hand button to access the next screen. In some cases this button will activate the boost function for controlled loads (such as storage hot water) if the button is pressed for five seconds. Boost mode switches on controlled load devices outside of programmed off-peak operation times.

    Time Of Use (TOU) electricity meter
    Not all TOU meters look like the illustration above.

    The default display for all customers will be a TOU display, however consumption will be billed as per the pricing plan you have in place with your retailer.

  • Analogue electricity meter with dials

    The analogue electricity meter used as an example below uses five dials to give a reading.

    • Starting from the left-hand dial (10,000), record the numbers from left to right
    • When a dial hand points between numbers, record the lower number

    Analogue electricity meter with dials
    Using our example image above, the numbers recorded should be 3-4-9-4-6. This reading shows 34,946 kilowatt hours of electricity.

    Are you confused by the second number recorded from the dial reading in this image?

    • In the above example, the "1000" dial appears to be indicating that the pointer is on the number 5, but if you look closely you will see that the pointer has not quite reached the number 5. This is because the "100" dial (to its right) has not completed a full revolution yet (it is between numbers).

      Once it does, the "1000" dial will move fully to the next number, 5. For now, the correct reading is 4.

    Not all dial meter displays look like the above example. In some meters, the placement of numbers in each dial runs in the opposite direction to the dials shown above.

  • Odometer electricity meter

    Odometer electricity meters look like an odometer in your car. Numbers are read from left to right.
    The meter has five white digits that show the kilowatt hours of electricity that have been used.

    Odometer electricity meter
    The above image shows 92,992 kilowatt hours of electricity.

  • Gas meter

    The numbers on your gas meter's dial show the total volume of natural gas that has passed through it in cubic metres.

    To calculate the amount of gas you have consumed during this period, you need to deduct the previous reading from the figure on the meter. You can find your previous reading on your last gas bill.

    You can then work out your energy usage in mega joules (MJ). Using this consumption figure multiply it by the conversion factor that is on your gas bill. The conversion factor refers to the amount of energy (MJs) per cubic metre of gas.

    Gas meter

  • Gas hot water meter

    There are many different kinds of models of hot water meters. On most hot water meters you will see a series of numbers.

    When reading your meter you should read all the numbers from left to right including any leading zeros. Both the black and red numbers should be included and if you have a digital meter read the whole number.

    By reading the meter at two different points in time (such as at the beginning of the day and at the end) you will be able to determine what your water usage is for that amount of time.

    For residential blocks of about fifteen or more stacked residential apartments, centralised hot water can be cheaper and take up less space than individual water heating.

    A typical gas centralised hot water system supplying residential dwellings includes:

    • one or more central hot water heaters, with corresponding gas meters
    • insulated piping to each apartment, with individual hot water meters.

    The total amount of gas consumed to provide hot water is split amongst the dwellings supplied.  Each dwelling’s gas consumption quota is calculated based on the amount of water flowing from the boiler to the dwelling measured by the hot water meter, and is reflected on your gas bill.

    Centralised hot water system

    If your bill is too high

    If your centralised hot water system has problems, or the hot water meter is registering incorrectly, your gas bill may be very high.  If you think you are experiencing an issue related to centralised hot water, please contact your gas retailer for assistance.  Your retailer’s contact details can be found on your gas bill.

Electricity meter padlocks

Evoenergy offers specifically designed meter padlocks to help you secure your electricity meter box, while still allowing access for maintenance and meter reading.

You can purchase this padlock for $101.12 ($50.56 for eligible concession card holders) from the Evoenergy depot in Greenway on the corner of Anketell and Oakden Streets. You can also have a new key cut for $10. We accept card payments only.

The meter box controls the flow of electricity into your home and this padlock will provide added security and peace of mind.

Keep your padlock key in a safe place so you can use it if you ever need to access your electricity meter box.

If you find evidence of tampering with your electricity meter box or see someone vandalising or acting suspiciously near an electricity meter box, call ACT Policing on 13 14 44 or Evoenergy on 13 10 93.

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