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Electricity emergency

Gas emergency

At Evoenergy we understand that some people depend upon a reliable electricity supply to operate life-support equipment. We want to look after you, so if someone residing at your premises depends on electrically operated life support equipment, we need to know.

When you contact us to register please have the following information handy:
• The address of the premises at which life support equipment is required, and the date from which it is required.
• The National Metering Identifier (NMI) which can be found on your retail electricity account.
• A current letter of authority signed by your medical practitioner that provides the name of the customer requiring life support equipment and confirms and specifies the type of life support equipment in use.

Plan ahead

If you depend on electricity for life support equipment there is important information for you to know. Emergency contact details, our mutual obligations to keep each other informed, and planning and considerations in advance of possible power supply interruption. This is provided for you in our customers with life support equipment brochure.

  • What is life support equipment?

    The following types of equipment have been classified as life support equipment:
    • Oxygen concentrator
    • Intermittent peritoneal dialysis machines
    • Kidney dialysis machine
    • Continuous positive airways pressure respirators (CPAP)
    • Crigler najjar syndrome phototherapy equipment
    • Ventilators for life support
    • Equipment that your doctor says you need for life support

  • Retailer rebates

    Your electricity retailer manages all rebates for which you may be eligible. You must contact your retailer directly to apply for any rebate. If your retailer approves your rebate application, they will notify us of your life support equipment requirements so that you don’t have to.

    Registration with Evoenergy does not signify eligibility for a rebate on your electricity bill.

Got a question? Just ask

If you have further queries concerning your life support registration or electricity supply in general please contact us. We’re here to help.

Phone: 13 23 86
Email: NEMnetwork@evoenergy.com.au

Additional resources

The Australian Government provides additional customer resources on energy and essential medical equipment at energymadeeasy.gov.au and aer.gov.au.

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