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Current unplanned outages - ACT

Electricity

Unplanned electricity outages can happen suddenly and without warning. If you experience an electrical emergency or fault you should report it on 13 10 93. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however, there are still things you can do to help. You can also learn more about how we detect and fix faults.

No unplanned outages.

Natural Gas

If you experience a gas emergency or fault you should report it on 13 19 09.

Jemena gas outages page

Please note that there may be a slight delay in displaying this information on the website.

Planned electrical outages - ACT

Evoenergy planned outages update

As the ACT Government has enacted its Extreme Heat Management Plan and also declared a Total Fire Ban, there are important considerations in managing the ACT electricity network in these heatwave conditions. 

Taking into consideration customer feedback, safety and regulatory requirements, we have reviewed all planned electricity interruptions to reduce non-essential electricity interruptions, and have worked with our customers to postpone this aspect of the work.

Where there is essential work we need to undertake related to safety to maintain reliability of supply and regulatory obligations, we are putting on additional field crew and rescheduling work to the morning to avoid the hottest part of the day to minimise interruption and inconvenience to customers, and allow our crew to get the job done as quickly and safely as possible and get the power pack on. 

While there hasn’t been a Total Fireban declared for the remainder of this week, we have made the decision to reschedule hot works activity, which are works that require the generation of sparks and open flame. 

In these conditions, Evoenergy must balance the health and wellbeing of staff and the community with the need to conduct critical maintenance to ensure the network remains safe and reliable. We are very mindful of our life-support customers during periods of high heat, and we work closely with these customers to ensure they are prepared to enact their life-support backup plans if required. 

We are monitoring the situation very closely and will be continually reviewing our planned works schedule throughout the week. Our schedule is available at www.evoenergy.com.au/outages and this will be updated regularly. 

Unplanned power outages can also occur during extreme heat conditions and customers are encouraged to report any outages or damages they see to electrical infrastructure to Evoenergy’s 24-hour electricity emergency and faults line 13 10 93.

We would like to thank the community for their patience and the Evoenergy crews who work around the clock to ensure the ACT energy network remains one of the most reliable in Australia. 

Tips to manage energy usage and decrease load
There are several very simple things people can do to reduce their consumption and help with decreasing the load. 
Turn off unnecessary appliances 
Keep air-conditioners at 24 degrees or higher 
Avoid running multiple appliances at once
We encourage the community to look to ACT Health and the ACT Emergency Services for tips on how to safe stay during periods of hot weather. It’s also an important time to check in on your neighbours, especially if they’re elderly or have special needs.

 

Below is a list of current scheduled planned outages that may be affecting power supply to customers. See the full list of upcoming planned outages including postponed and cancelled outages.

Planned outage information is updated at 6am daily and may not reflect any last minute changes or cancellations. We will reschedule cancelled planned work and notify affected customers.

For more information about future planned outages, please visit our future planned outages page. 

Outage start Suburbs impacted Customers affected Scheduled finish Outage Reference Status
19 Jan 2019 6:00 AM Mitchell 3 20 Jan 2019 4:00 PM 162017413 Completed
19 Jan 2019 8:30 AM Turner 2 19 Jan 2019 4:30 PM 161024711 Completed
19 Jan 2019 12:00 PM Fyshwick 3 19 Jan 2019 4:00 PM 162017389 Completed
20 Jan 2019 6:00 AM City 22 20 Jan 2019 6:00 PM 162017433 Scheduled
20 Jan 2019 6:00 AM City 22 20 Jan 2019 6:00 PM 162017433 Scheduled
21 Jan 2019 8:15 AM Downer 41 21 Jan 2019 3:45 PM 161024574 Scheduled
21 Jan 2019 8:15 AM Hackett 18 21 Jan 2019 3:30 PM 162017199 Scheduled
21 Jan 2019 8:30 AM Moncrieff 16 21 Jan 2019 3:00 PM 162017525 Scheduled
21 Jan 2019 1:00 PM Hughes 20 21 Jan 2019 4:00 PM 162017529 Scheduled
22 Jan 2019 8:00 AM Amaroo 1 23 Jan 2019 4:00 PM 161024494 Scheduled
22 Jan 2019 8:00 AM Amaroo 1 23 Jan 2019 4:00 PM 161024494 Scheduled
22 Jan 2019 8:30 AM Deakin 63 22 Jan 2019 4:00 PM 161024500 Scheduled
23 Jan 2019 8:15 AM Tharwa 18 23 Jan 2019 11:45 AM 161024943 Scheduled
23 Jan 2019 8:15 AM Hackett 55 23 Jan 2019 4:00 PM 162017428 Scheduled
23 Jan 2019 8:15 AM Hackett 16 23 Jan 2019 4:00 PM 162017430 Scheduled
23 Jan 2019 8:30 AM Hughes 41 23 Jan 2019 11:30 AM 161024716 Scheduled
23 Jan 2019 8:30 AM Farrer 43 23 Jan 2019 4:00 PM 162017427 Scheduled
23 Jan 2019 8:30 AM Farrer 43 23 Jan 2019 4:00 PM 162017427 Scheduled
23 Jan 2019 8:30 AM Hughes 41 23 Jan 2019 11:30 AM 161024716 Scheduled
23 Jan 2019 12:00 PM Hughes 69 23 Jan 2019 3:00 PM 161024717 Scheduled
24 Jan 2019 8:15 AM Torrens 30 24 Jan 2019 4:00 PM 162017431 Scheduled
24 Jan 2019 8:30 AM Narrabundah 33 24 Jan 2019 4:00 PM 161025249 Scheduled
24 Jan 2019 9:00 AM Evatt 19 24 Jan 2019 4:00 PM 161024465 Scheduled
24 Jan 2019 10:30 AM Holt 42 24 Jan 2019 1:00 PM 161024947 Scheduled
24 Jan 2019 10:30 AM Macquarie 25 24 Jan 2019 1:30 PM 162017618 Scheduled
25 Jan 2019 7:30 AM Kaleen 3 25 Jan 2019 9:30 AM 161025671 Scheduled
25 Jan 2019 8:00 AM Franklin 520 25 Jan 2019 4:00 PM 161025010 Scheduled
25 Jan 2019 8:15 AM Campbell 63 25 Jan 2019 11:45 AM 161024952 Scheduled
25 Jan 2019 10:30 AM Ainslie 29 25 Jan 2019 12:30 PM 162017622 Scheduled
29 Jan 2019 10:00 AM Gungahlin 428 29 Jan 2019 1:00 PM 161025541 Scheduled
30 Jan 2019 8:00 AM O'Malley 1 30 Jan 2019 4:00 PM 161025236 Scheduled
30 Jan 2019 8:00 AM Evatt 24 30 Jan 2019 10:00 AM 161025237 Scheduled
30 Jan 2019 8:15 AM Fadden 15 30 Jan 2019 3:45 PM 161025003 Scheduled
30 Jan 2019 8:15 AM Kambah 75 30 Jan 2019 4:00 PM 161025275 Scheduled
30 Jan 2019 8:30 AM NSW-NORTH 13 30 Jan 2019 2:00 PM 161024423 Scheduled
31 Jan 2019 8:30 AM Fyshwick 13 31 Jan 2019 2:00 PM 162017617 Cancelled
31 Jan 2019 8:30 AM Hackett 73 31 Jan 2019 4:00 PM 161024523 Scheduled
31 Jan 2019 10:30 AM Kambah 40 31 Jan 2019 1:30 PM 161025127 Scheduled
31 Jan 2019 1:00 PM Watson 191 31 Jan 2019 3:00 PM 161025298 Scheduled
01 Feb 2019 8:15 AM Hughes 21 01 Feb 2019 3:00 PM 161025341 Scheduled
01 Feb 2019 8:30 AM Forrest 27 01 Feb 2019 4:00 PM 161024458 Scheduled
01 Feb 2019 8:30 AM Florey 6 01 Feb 2019 3:30 PM 161024624 Scheduled
01 Feb 2019 8:30 AM Downer 35 01 Feb 2019 4:00 PM 162016889 Scheduled
01 Feb 2019 9:00 AM Lyons 106 01 Feb 2019 4:00 PM 161025377 Scheduled
01 Feb 2019 1:00 PM Forrest 27 01 Feb 2019 3:45 PM 161024563 Scheduled
02 Feb 2019 8:30 AM Fyshwick 13 02 Feb 2019 2:00 PM 161025262 Scheduled
14 Feb 2019 9:30 AM Latham 26 14 Feb 2019 3:30 PM 161025246 Scheduled
14 Feb 2019 11:00 AM Campbell 1 14 Feb 2019 3:00 PM 161025279 Scheduled

Report outages or asset damage to us

Electricity

If you see damaged Evoenergy electricity infrastructure, please report it by calling 13 10 93. Damaged infrastructure includes powerlines and poles, substations, or trees that have fallen on them. Pinpointing exactly where the fault is lets us repair it sooner and restore your electricity. It’s also important to report any electricity supply interruptions like flickering lights or ‘brown outs’.

Natural gas

If you see damaged Evoenergy gas infrastructure, please report it by calling 13 19 09. Damaged infrastructure includes gas meters and gas pipelines. Pinpointing exactly where the fault is lets us repair it sooner and restore your gas.

Be prepared checklist

To be prepared for an unplanned outage, you should:

have a battery-powered torch
have a battery-powered radio
keep spare batteries in an easily accessible place
consider power surge protectors for your appliances. Although a blackout should not harm your appliances, it can sometimes be accompanied by a surge in power which can damage computers and other appliances.

Assessing the situation

When the power goes out:

check if appliances and lights are working in other rooms
check the switch board for tripped circuit breakers or safety switches
check if the neighbours are also experiencing a power outage

For planned power outages we notify customers in advance by a letter in the mail. This will include the affected times.

During an outage

Some useful tips to manage your time and appliances when the power goes out.

Minimise opening fridge and freezer doors as food keeps for many hours in an efficient appliance.
In summer stay cool by closing curtains and windows to keep the cooler air inside.
In winter keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home.
Remove the power plug for your sensitive appliances (computers, washing machines) from the wall sockets until power is restored, as a power surge when the power returns can damage and degrade your equipment.
Keep friends and loved ones entertained with board games, card games or jigsaw puzzles.
If the blackout is at night, weather permitting, take the time to explore the stars with your family and compare the difference with other nights.
Read a book by yourself or aloud to your family to help pass the time.

Contacts for NSW residents

Electricity

For those who live in NSW and experience an electrical emergency or fault you should report it to your local network company.

Endeavour Energy supplies customers in the following postcodes 2535, 2538, 2539, 2540, 2541.
Endeavour Energy’s interruptions page

To report an outage within the above mentioned postcodes, please call Endeavour Energy on 13 10 03.

Essential Energy supplies customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629.
Essential Energy’s interruptions page

To report an outage within the above mentioned postcodes, please call Essential Energy on 13 20 80.

Natural gas

For those who live in NSW and experience a gas emergency or fault you should report it to Jemena on 13 19 09.

Jemena gas outages page

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