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Electricity emergency

Gas emergency

Our outages map includes indicative information about known reported and planned outages in the ACT. Are you experiencing an outage but can’t see it on the map? Give us a call on 13 10 93.

Across Canberra there are currently 1 outages affecting 11 customers.

Restored planned outage
Active planned outage
Future planned outage
Cancelled planned outage
Restored unplanned outage
Active unplanned outage

You can download information about outages in CSV (comma-separated values) format. There may be outages in the downloaded version that are not visible on the map due to unavailable map data.

For more information about how we collect and publish information on our website, see our disclaimer.

  • What to do when the power is off

    The power has gone off in your area and it's not due to come on for at least a couple of hours, what now?

    We know that being without power can be inconvenient, however while our crews work as quickly and safely as they can to restore power, here's some tips and tricks on what you can do during an outage:

    Minimise opening fridge and freezer doors to keep your food cool.
    In summer, stay cool by closing curtains and windows to keep cooler air inside.
    In winter, keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home.
    Keep friends and loved ones entertained with board games, card games or jigsaw puzzles.

    And remember, if you see damaged electricity network infrastructure please report it to us on 13 10 93. Never treat powerlines or cables as safe or de-energised, even during a planned power interruption.

  • How to report an electricity outage in the ACT

    Unplanned electricity outages can happen suddenly and without warning. If you experience an electrical emergency or fault in the ACT you should report it on 13 10 93. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however, there are still things you can do to prepare for an outage.

    Disclaimer

  • How to report an electricity outage in NSW

    If you live in NSW and experience an electricity outage you should report it to your local network company.

    Endeavour Energy supplies customers in the following postcodes 2535, 2538, 2539, 2540, 2541. To report an outage in these postcodes, call Endeavour Energy on 13 10 03 or visit Endeavour Energy’s electricity outages page.

    Essential Energy supplies customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629. To report an outage in these postcodes, call Essential Energy on 13 20 80 or visit Essential Energy’s electricity outages page.

  • How to report a natural gas outage or fault

    If you live in the ACT, Queanbeyan, Nowra, Jerrabomberra, Bungendore, Boorowa, Goulburn, Yass or Young, and experience a gas emergency or fault you should call our Gas Emergency number on 13 19 09 or visit Jemena gas outages page.

    All other NSW residents should report gas emergencies or faults to their local network company.

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