Outages - Evoenergy

ELECTRICITY EMERGENCY 13 10 93 GAS EMERGENCY 13 19 09

Our outages map includes indicative information about known reported and planned outages in the ACT. Are you experiencing an outage but can’t see it on the map? Give us a call on 13 10 93.

Across Canberra there are currently 1 outages affecting 11 customers.

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Restored planned outage

Active planned outage

Future planned outage

Cancelled planned outage

Restored unplanned outage

Active unplanned outage

You can download information about outages in CSV (comma-separated values) format. There may be outages in the downloaded version that are not visible on the map due to unavailable map data.

For more information about how we collect and publish information on our website, see our disclaimer.

How to prepare for an outage

As your local electricity and gas network distributor, it’s our job to maintain the electricity and gas networks so we can continue to provide you with a safe and reliable supply. Often, we are able to do our maintenance work with the power on, but some jobs require us to turn the power off to ensure your safety and the safety of our crews.

To prepare for an outage:

Charge any devices, equipment or battery packs before the power goes off
Consider moving to an alternate location or a friend’s house.
Switch off and unplug appliances including televisions and computers
Move vehicles out of garages that have electronically controlled doors
Minimise opening fridge and freezer doors to keep your food cool
In summer, stay cool by closing curtains and windows to keep cooler air inside
In winter, keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home
Keep friends and loved ones entertained with board games, card games or jigsaw puzzles

Using life support or mobility equipment

If you or someone in your household relies on power for essential life support or mobility equipment, there are specific steps you should take to ensure you’re prepared for an outage.

Register with Evoenergy as requiring life support equipment at your home
Establish an emergency management plan covering what steps will you take such as go to a friend’s house, how will you get there and how you will transport your equipment, and key contact details for your doctor or carer
Keep backup medical equipment fully charged at all times and ready to go if you need to use it
Use alternate storage for refrigerated medications, such as an esky with ice
Contact a relative, friend, or carer to help you during the outage if required

We know that being without power can be inconvenient, however planned outages are often necessary to prevent longer and more frequent unplanned outages. The safety and comfort of our customers is our priority and our crews always work as quickly and safely as they can to restore power.

Never treat powerlines or cables as de-energised, even during a planned interruption.
What to do when the power is off

The power has gone off in your area and it's not due to come on for at least a couple of hours, what now?

We know that being without power can be inconvenient, however while our crews work as quickly and safely as they can to restore power, here's some tips and tricks on what you can do during an outage:

Minimise opening fridge and freezer doors to keep your food cool.
In summer, stay cool by closing curtains and windows to keep cooler air inside.
In winter, keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home.
For extended periods, consider going to a movie theatre, shopping mall or home of a relative or friend.
Keep friends and loved ones entertained with board games, card games or jigsaw puzzles.

Food safety during an outage

Keep the refrigerator and freezer doors closed (only open when necessary):

An unopened refrigerator will keep food cold for about 4 hours
A full freezer will keep the temperature cold for about 48 hours
Bagged ice can be placed under food packages or an insulating blanket can be placed over cold or frozen food
Throw away any food that is spoiled
Throw out perishable refrigerated food if the power has been off for more than 4 hours
If frozen food thaws, either cook and eat it immediately, or throw it out, do not refreeze thawed food
Food should not be eaten if it has an unusual smell, colour, or texture, and if in doubt, throw it out
Contact your doctor if you are concerned about medications having spoiled

And remember, if you see damaged electricity network infrastructure please report it to us on 13 10 93. Never treat powerlines or cables as safe or de-energised, even during a planned power interruption.
How to report an electricity outage in the ACT

Unplanned electricity outages can happen suddenly and without warning. If you experience an electrical emergency or fault in the ACT you should report it on 13 10 93. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however, there are still things you can do to prepare for an outage.

Disclaimer
How to report an electricity outage in NSW

If you live in NSW and experience an electricity outage you should report it to your local network company.

Endeavour Energy supplies customers in the following postcodes 2535, 2538, 2539, 2540, 2541. To report an outage in these postcodes, call Endeavour Energy on 13 10 03 or visit Endeavour Energy’s electricity outages page.

Essential Energy supplies customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629. To report an outage in these postcodes, call Essential Energy on 13 20 80 or visit Essential Energy’s electricity outages page.
How to report a natural gas outage or fault

If you live in the ACT, Queanbeyan, Nowra, Jerrabomberra, Bungendore, Boorowa, Goulburn, Yass or Young, and experience a gas emergency or fault you should call our Gas Emergency number on 13 19 09 or visit Jemena gas outages page.

All other NSW residents should report gas emergencies or faults to their local network company.