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Electricity emergency

Gas emergency

Unplanned electricity outages can happen suddenly and without warning. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however there are still things you can do to help.

Report outages or asset damage to us

Electricity

If you see damaged Evoenergy electricity infrastructure, please report it by calling 13 10 93. Damaged infrastructure includes powerlines and poles, substations, or trees that have fallen on them. Pinpointing exactly where the fault is lets us repair it sooner and restore your electricity. It’s also important to report any electricity supply interruptions like flickering lights or ‘brown outs’.

Natural gas

If you see damaged Evoenergy gas infrastructure, please report it by calling 13 19 09. Damaged infrastructure includes gas meters and gas pipelines. Pinpointing exactly where the fault is lets us repair it sooner and restore your gas.

Be prepared checklist

To be prepared for an unplanned outage, you should:

have a battery-powered torch
have a battery-powered radio
keep spare batteries in an easily accessible place
consider power surge protectors for your appliances. Although a blackout should not harm your appliances, it can sometimes be accompanied by a surge in power which can damage computers and other appliances.

Assessing the situation

When the power goes out:

check if appliances and lights are working in other rooms
check the switch board for tripped circuit breakers or safety switches
check if the neighbours are also experiencing a power outage

For planned power outages we notify customers in advance by a letter in the mail. This will include the affected times.

During an outage

Some useful tips to manage your time and appliances when the power goes out.

Minimise opening fridge and freezer doors as food keeps for many hours in an efficient appliance.
In summer stay cool by closing curtains and windows to keep the cooler air inside.
In winter keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home.
Remove the power plug for your sensitive appliances (computers, washing machines) from the wall sockets until power is restored, as a power surge when the power returns can damage and degrade your equipment.
Keep friends and loved ones entertained with board games, card games or jigsaw puzzles.
If the blackout is at night, weather permitting, take the time to explore the stars with your family and compare the difference with other nights.
Read a book by yourself or aloud to your family to help pass the time.

Live outage updates

24 hours a day – 7 days a week

Follow us on Twitter @EvoenergyACT using a mobile device to get live updates during unplanned outages. We also have updates posted to our website at evoenergy.com.au/outages.

If your outage is not in the list shown, please report the outage on 13 10 93.

Contacts for NSW residents

Electricity

For those who live in NSW and experience an electrical emergency or fault you should report it to your local network company.

Endeavour Energy supplies customers in the following postcodes 2535, 2538, 2539, 2540, 2541.
Endeavour Energy’s interruptions page

To report an outage within the above mentioned postcodes, please call Endeavour Energy on 13 10 03.

Essential Energy supplies customers in the following postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629.
Essential Energy’s interruptions page

To report an outage within the above mentioned postcodes, please call Essential Energy on 13 20 80.

Natural gas

For those who live in NSW and experience a gas emergency or fault you should report it to Jemena on 13 19 09.

Jemena gas outages page