Electricity emergency

Gas emergency

Our crews work every day to conduct maintenance on our electricity and gas network to ensure it remains one of the most reliable networks in Australia. However, from time to time we will experience an interruption as a result of planned or unplanned outages.

  • Planned outages

    Often we are able do our work with the power on, but some jobs require us to turn the power off to ensure the safety of our crews and customers. These are referred to as planned outages.

    We know that being without power can be inconvenient, however planned outages are necessary to prevent longer and more frequent unplanned outages. The safety and comfort of our customers is our priority and our crews always work as quickly and safely as they can to restore power.

    If we need to turn of the power to conduct maintenance, affected customers will receive a notification letter in advance with information about the outage date, indicative duration and what we need you to do. If we need to cancel a planned outage it will be rescheduled and affected customers will receive a new notification letter.

    For more information read our planned outage factsheet.

  • Unplanned outages

    Unplanned outages may occur suddenly and without warning. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however there are still things you can do to help.

    Electricity outages


    If you live in the ACT and experience an electricity outage the first thing you should do is assess the situation:

    check if appliances and lights are working in other rooms
    check the switch board for tripped circuit breakers or safety switches, and
    check if the neighbours are also experiencing a power outage.

    Once you’ve done this, please report the outage to us by calling 13 10 93. If the situation is life threatening, please call 000.

    If you live in NSW and experience an electricity outage you should report it to your local network company. Endeavour Energy supplies customers in postcodes 2535, 2538, 2539, 2540, 2541. To report an outage in these postcodes, call Endeavour Energy on 13 10 03 or visit Endeavour Energy’s electricity outages page.

    Essential Energy supplies customers in postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629. To report an outage in these postcodes, call Essential Energy on 13 20 80 or visit Essential Energy’s electricity outages page.

    If you see damaged Evoenergy electricity infrastructure, please report it by calling 13 10 93. Damaged infrastructure includes powerlines and poles, substations, or trees that have fallen on them. Pinpointing exactly where damage is allows us repair faults sooner and restore your electricity. It’s also important to report any electricity supply interruptions like flickering lights or ‘brown outs’.

    See more information about how we detect and fix electrical faults in our network.

    Natural gas outages


    If you live in the ACT, Queanbeyan, Nowra, Jerrabomberra, Bungendore, Boorowa, Goulburn, Yass or Young, and experience a gas emergency or fault you should call our gas emergency number on 13 19 09 or visit the Jemena gas outages page. If the situation is life threatening, please call 000. All other NSW residents should report gas emergencies or faults to their local network company.

    If you see damaged gas infrastructure, please report it by calling 13 19 09. Damaged infrastructure includes gas meters and gas pipelines. Pinpointing exactly where the damage is allows us to repair faults sooner and restore your gas.


Preparing for an outage

To prepare for an unplanned outage, we recommend you:

have a battery-powered torch
have a battery-powered radio
keep spare batteries in an easily accessible place, and
consider surge protectors for your appliances. 

What to do during an outage

Minimise opening fridge and freezer doors to keep your food cool.
In summer, stay cool by closing curtains and windows to keep cooler air inside.
In winter, keep warm by wearing layers and draw back curtains to allow sunlight to passively heat your home.
Remove the power plug from the socket for your sensitive appliances (computers, washing machines) until power is restored.
Interruption to the electricity supply may also affect your telecommunications equipment, such as answering machines, internet and cordless telephones. It may be easier for you to turn-off your power at your main switch.
Keep friends and loved ones entertained with board games, card games or jigsaw puzzles.

Outage updates

To stay up to date on the latest outage information follow us on Twitter @EvoenergyACT and Facebook or visit If your outage does not appear on our outages map within 30 minutes, please notify us on 13 10 93.

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