Unplanned outages may occur suddenly and without warning. The best thing to do in these situations is be patient as unplanned outages may take a few hours to fix, however there are still things you can do to help.
If you live in the ACT and experience an electricity outage the first thing you should do is assess the situation:
check if appliances and lights are working in other rooms
check the switch board for tripped circuit breakers or safety switches, and
check if the neighbours are also experiencing a power outage.
Once you’ve done this, please report the outage to us by calling 13 10 93. If the situation is life threatening, please call 000.
If you live in NSW and experience an electricity outage you should report it to your local network company. Endeavour Energy supplies customers in postcodes 2535, 2538, 2539, 2540, 2541. To report an outage in these postcodes, call Endeavour Energy on 13 10 03 or visit Endeavour Energy’s electricity outages page.
Essential Energy supplies customers in postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629. To report an outage in these postcodes, call Essential Energy on 13 20 80 or visit Essential Energy’s electricity outages page.
If you see damaged Evoenergy electricity infrastructure, please report it by calling 13 10 93. Damaged infrastructure includes powerlines and poles, substations, or trees that have fallen on them. Pinpointing exactly where damage is allows us repair faults sooner and restore your electricity. It’s also important to report any electricity supply interruptions like flickering lights or ‘brown outs’.
See more information about how we detect and fix electrical faults in our network.
Natural gas outages
If you live in the ACT, Queanbeyan, Nowra, Jerrabomberra, Bungendore, Boorowa, Goulburn, Yass or Young, and experience a gas emergency or fault you should call our gas emergency number on 13 19 09 or visit the Jemena gas outages page. If the situation is life threatening, please call 000. All other NSW residents should report gas emergencies or faults to their local network company.
If you see damaged gas infrastructure, please report it by calling 13 19 09. Damaged infrastructure includes gas meters and gas pipelines. Pinpointing exactly where the damage is allows us to repair faults sooner and restore your gas.