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Electricity emergency

Gas emergency

We are committed to providing safe and reliable energy services to our customers.

If you have experienced loss or damage as a result of Evoenergy’s business activities, you may be eligible to make a claim for compensation. We will endeavour to respond to all claims promptly and fairly.

How do I submit a claim?

If you wish to submit a claim to Evoenergy, please fill out the claim form. You will need to provide details of the incident as well as details of any loss or damage. To assist us in processing your claim as quickly as possible, please include evidence of costs or damage incurred including any receipts, invoices, quotes, photographs or reports to support your claim.

Information on how to make a claim
Download the claim form

Will I be compensated for all losses or damages?

We pay fair compensation for loss or damage that occurs as a direct result of Evoenergy’s negligence or breach of our obligations to you under your Deemed Standard Connection Contract (DSCC). We do not pay compensation for damage or loss which is not caused by our negligence or breach of the DSCC. This might include damage or loss caused by third parties or events outside Evoenergy’s control such as accidents, weather, vandalism or interference from vegetation or animals.

All claims are investigated and assessed on a case-by-case basis and any compensation offered by Evoenergy will reflect the fair and reasonable cost to repair the damage. It is Evoenergy’s policy to assess the replacement value of the claim taking into consideration the age and current resell value of the item being claimed.

We suggest that you contact your insurance company directly for losses resulting from external causes or events beyond Evoenergy’s control. Your insurance provider may be able to reimburse you for your losses without investigation and will, in some cases, pay replacement value for damaged items. Should you require additional confirmation from us in order to lodge a claim with your insurer we will be happy to help.

How do I submit a reconsideration of claim?

Guaranteed Service Levels (GSLs)

We are committed to providing reliable and high-quality service to our customers. If we do not meet a Guaranteed Service Level, you may be eligible for compensation. Read more information on your rights and obligations.

Claim form

Important note

  1. The issue and acceptance of this form does not constitute any admission of liability or fault by or on behalf of Evoenergy.
  2. You will need to provide evidence of costs that you have incurred.
Security Policy

Evoenergy takes your privacy seriously. We take many steps to protect your privacy and keep your personal information secure. The information you give us will never be provided to third parties or used to send unsolicited emails.

Read Evoenergy's privacy policy and security statement

Your details

Postal address
Contact details

Incident details

Claim details

Details of any out of pocket expenses directly related to this claim

List items for which compensation is being sought including make, model and age of all appliances

Claim item Amount   should be a positive number, and can be decimal, e.g. 59.68
  $0.00

Please include additional information that you consider important to your claim, such as copies of receipts, quotes or reports.

Attachment can be an Office document or PDF.

Feedback (optional)

Statement

I / We acknowledge that:

  1. All information provided, and statements made, are truthful and accurate and no information likely to affect the outcome of this claim has been withheld.
  2. I / We acknowledge that Evoenergy will rely upon information supplied by me when determining this claim.
  3. The property or goods, which are subject to this claim, are owned by me/ us.
  4. I have not made a claim for this damage to anyone else (including any insurers), nor will I make such a claim, if I accept any payment or other benefit from Evoenergy in the settlement of this claim.

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