When a customer chooses, or is required, to have a smart meter installed they will contact their electricity retailer, who will arrange for the installation. Retailers will engage metering providers, who engage a qualified electrician to perform the required work. The retailer remains the primary contact for the customer.
This process means that the metering provider and the retailers are responsible for the installation, maintenance, and replacement of new meters.
The customer or metering provider must arrange to provide and install:
- Meter Protection Device(s), unless the device is also a Service Protection Device
- Service and Metering Neutral Links
- Metering and load control devices
- The meter/switchgear enclosure
- Associated wiring and connections in accordance with AS/NZS 3000
- Any other service or metering equipment required
Before installation, it’s also important to ensure that the area is safe and free of asbestos. Contractors should not carry out work that disturbs the integrity (for example, drilling) of existing meter or switchboard panels that may contain asbestos within electrical installations, without taking suitable precautions.
The enclosure must be in a location and in a way the meets the safety and technical requirements of Evoenergy’s Service & Installation Rules, and that of the metering provider. Installations that do not comply with these requirements, or failure to have the installation inspected by the ACT Government prior to the appointment may result in an installation defect fee.