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Documents
Electricity
The deemed standard connection contract applies to customers who consume less than 100MWh of electricity per annum. These terms and conditions cover your rights and obligations as our customer and include items such as site access and notifications of network outages.
Customers who take supply of electricity at their premises are automatically deemed to have accepted this contract at the time they first take supply. The exception to this is where a customer requests a new connection or an alteration to an existing connection and this customer is the same customer that will take supply of energy.
In this instance the deemed contract will take effect when the contract for a physical connection is accepted by the customer.
Deemed standard connection contract - Electricity
Please note some documents on this page are historical and refer to ActewAGL. From 1 January 2018 the Networks part of ActewAGL changed its name to Evoenergy.
Model standing offer for basic connection services
Model standing offer for basic connection services (Micro embedded generator)
Natural gas
Deemed standard connection contract - Gas
Please note some documents on this page are historical and refer to ActewAGL. From 1 January 2018 the Networks part of ActewAGL changed its name to Evoenergy.
Model standing offer for basic connection
As a gas distribution customer, we will respect the terms and conditions of our Deemed Standard Connection Contract. This contract covers the following main areas:
Planned and unplanned interruptions of your gas supply
Conditions and time frames for disconnecting and reconnecting your gas supply
Management of complaints and disputes
Life support equipment
Conditions in which your gas retailer would interact with us on your behalf.
Customer charters
Electricity network
Your rights and obligations as our customer are set out in the terms and conditions for ongoing supply services summarised in the Electricity Customer Charter.
The Customer Charter contains information on:
the roles of the electricity distributor and electricity retailer
the rights and obligations of a distribution customer
when customers should contact Evoenergy and how to make an enquiry or complaint
the arrangements for connection, disconnection and reconnection of electricity supply, and
the quality and reliability of electricity supply including details of Minimum Service Standards and rebates.
The deemed standard connection contract applies to customers who consume less than 100MWh of electricity per annum. These terms and conditions cover your rights and obligations as our customer and include items such as site access and notifications of network outages.
Customers who take supply of electricity at their premises are automatically deemed to have accepted this contract at the time they first take supply. The exception to this is where a customer requests a new connection or an alteration to an existing connection and this customer is the same customer that will take supply of energy.
In this instance the deemed contract will take effect when the contract for a physical connection is accepted by the customer.
Natural gas network
Your rights and obligations as an Evoenergy gas customer are outlined in our gas customer charter. This document contains information such as minimum service standard and rebates and energisation and re-energisation process and time frames as well as references for further information.
Connections & applications
Building and development approval
The following application forms can be completed online via MyPortal. The Evoenergy portal allows customers to register and lodge service requests online.
Currently online registration and submissions are restricted to basic residential electrical and solar requests:
Request for service
Request for service marking
Supply abolishment form
Request your usage details
Register on MyPortal and apply online.
Electricity
General
Evoenergy Metering Key Form
Request for preliminary network advice
Request for service
Request for service marking
Special connection request
Supply abolishment
Application for miscellaneous electrical works
Evoenergy connection policy
Application for dual supplies – construction sites
Application for dual supplies – electric vehicles
Basic connections
Basic connections process guide
Routine, minor, major and commercial connections
Routine and minor connections process guide
Large customer connection process overview
Large customer connection process
Application for electricity network connection or alteration form
Streetlights supply connections approval procedure
Greenfield Estate Development
Request for Preliminary Electricity Network Advice
Application for provision of electricity network infrastructure
Natural gas
Application for connection of detached residential premises
Negotiation framework for negotiated contracts
Connection of residential premises terms and conditions
Non-basic residential connection terms and conditions
Application for natural gas meter relocation
Natural gas meter relocation terms and conditions
Natural gas meter location guide
Application for meter/service upgrade or downgrade
Connection alteration (meter upgrade or downgrade) terms and conditions
Application for decommissioning and meter removal
Decommissioning and meter removal terms and conditions
Application for pulse output connection
Pulse output connection terms and conditions
Requirements for gas centralised hot water system
Application for medium density/high rise connection
Medium density/high rise terms and conditions
Application for connection to new industrial or commercial development
Connection to new industrial or commercial development terms and conditions
Model standing offer for basic connection services – Gas