Consumer engagement
All Canberrans are consumers of energy, and increasingly many customers are active participants in our energy system. Evoenergy owns and operates the ACT electricity network, and owns and operates the gas networks in the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra. Therefore, we’re keen to hear from you about what we are doing well, not so well and how we can improve. Feedback from consumers helps Evoenergy to be more responsive and puts us on the front foot when serving our customers. As our industry evolves, continued engagement with consumers is really important to help us prepare for the future and respond to challenges and opportunities.
Our approach
Evoenergy has a Consumer Engagement Strategy which guides our activities to enhance relationships with consumers and the interest groups that represent them.
Evoenergy has a long-standing commitment to the local community that we serve. We strive to operate on a daily basis with our customers’ interests at heart.
Building on our commitment to providing excellent customer service, this Strategy focuses on ways to better understand consumers and develop proactive initiatives to more effectively engage with them into the future. We understand engagement is about two-way communication and providing an opportunity for us to listen more carefully to our stakeholders.
We have a program of activities that include focus groups, community presentations, meetings with customers groups and the Energy Consumer Reference Council (ECRC).
The Stakeholder Engagement Strategy 2023 continues our consumer engagement roadmap.
Energy Consumer Reference Council (ECRC)
The ECRC serves as an independent forum where industry and community representatives come together to provide thoughtful input into Evoenergy's long-term planning and operations. It plays a crucial role in facilitating direct feedback from consumer groups regarding Evoenergy's service quality, pricing, service offerings, and other factors relevant to its operations.
The Terms of Reference for the ECRC provide a more detailed outline of the work of the ECRC.
Membership of the ECRC has been drawn from a cross-section of our consumers.
