Why are our consumers important to us?
All Canberrans are consumers of energy, and increasingly many customers are active participants in our energy system. Evoenergy owns and operates the ACT electricity network, and owns and operates the gas networks in the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra. Therefore, we’re keen to hear from you about what we are doing well, not so well and how we can improve. Feedback from consumers helps Evoenergy to be more responsive and puts us on the front foot when serving our customers. As our industry evolves, continued engagement with consumers is really important to help us prepare for the future and respond to challenges and opportunities.
Consumer Engagement Strategy
Evoenergy has a Consumer Engagement Strategy which guides our activities to enhance relationships with consumers and the interest groups that represent them.
Evoenergy has a long-standing commitment to the local community that we serve. We strive to operate on a daily basis with our customers’ interests at heart.
Building on our commitment to providing excellent customer service, this Strategy focuses on ways to better understand consumers and develop proactive initiatives to more effectively engage with them into the future. We understand engagement is about two-way communication and providing an opportunity for us to listen more carefully to our stakeholders.
We have a program of activities that include focus groups, community presentations, meetings with customers groups and the Energy Consumer Reference Council (ECRC).
The Stakeholder Engagement Strategy 2023 continues our consumer engagement roadmap.
Energy Consumer Reference Council (ECRC)
The Energy Consumer Reference Council (ECRC) is an independent forum providing representatives of the community with an opportunity to provide considered input into operations and long term planning of Evoenergy. The ECRC's focus is on Evoenergy's electricity and gas distribution businesses only. The Council enables direct stakeholder feedback to be considered as part of improving Evoenergy's business performance and influencing the development of regulatory review submissions.
Read more about the ECRC here.
Evoenergy gas network
Every five years, we prepare a detailed plan about how we will operate, maintain, and invest in our gas network (ACT and Queanbeyan-Palerang) to meet the future needs of consumers. This five-year gas plan is submitted to the Australian Energy Regulator (AER) for consideration and approval to determine how costs associated with the gas network are passed on to consumers.
Our current AER approved five-year plan is for the period from 1 July 2021 to 30 June 2026 and is available on the AER’s website.
Our five-year gas plan for 2026-2031
Our five-year gas plan ensures a safe and reliable network, while laying the foundations for an equitable transition to the ACT’s full electrification by 2045.
Read more about the 2026–2031 gas five-year plan here.