Why are our consumers important to us?
All Canberrans are consumers of energy, and increasingly many customers are active participants in our energy system. Evoenergy owns and operates the ACT electricity network, and owns the gas networks in the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra. Therefore we’re keen to hear from you about what we are doing well, not so well and how we can improve. Feedback from consumers helps Evoenergy to be more responsive and puts us on the front foot when serving our customers. As our industry evolves, engagement with consumers is also really important to help us prepare for the future and respond to challenges and opportunities.
Consumer Engagement Strategy
Evoenergy has a Consumer Engagement Strategy which guides our activities to enhance relationships with consumers and the interest groups that represent them.
Evoenergy has a long-standing commitment to the local community that we serve. We strive to operate on a daily basis with our customers’ interests at heart.
Building on our commitment to providing excellent customer service, this Strategy focuses on ways to better understand consumers and develop proactive initiatives to more effectively engage with them into the future. We understand engagement is about two-way communication and providing an opportunity for us to listen more carefully to our stakeholders.
We have a program of activities that include focus groups, community presentations, meetings with customers groups and the Energy Consumer Reference Council (ECRC). The Consumer Engagement Strategy Roadmap is planned over two stages between 2014 and 2018.