16 Aug 2021
During lockdown, we’re focused on providing a safe and reliable energy supply, minimising disruption from power interruptions, and ensuring the health and wellbeing of our people and the community.
We know having a power or gas interruption is inconvenient, especially during lockdown, however some maintenance to the network must go ahead to ensure our energy supply is safe, and avoid serious faults that could cause longer outages in the future.
We’re reviewing our program of work each day, and we’ll only be going ahead with work that’s essential such as:
repairing damaged network that poses a serious safety or reliability risk
network connections that are critical to customers, government or local business
network checks and monitoring for hospitals and medical centres and ensuring any maintenance or repairs at these sites receive priority service
ensuring safety for customers who require life support equipment.
If we need to turn the power off, we’ll work as quickly and safely as possible to get it back on, to minimise disruption while you’re at home.
In some cases, our crews will need to access residential or business premises to complete essential works. We will always follow the current health and safety advice during our visit and we ask the community to help by social distancing and wearing a mask.
How will I know what work is going ahead?
We will post essential work every morning on Evoenergy’s Facebook page Evoenergy ACT and Twitter at Evoenergy ACT, and on our outages map.
If you’ve received a notification from us about a power interruption coming up at your home or business, we’ll send you an SMS the day before to let you know what’s happening. We send SMS updates to all electricity or gas account holders that have their mobile number listed with their energy retailer.
Depot operations
During lockdown, our face to face customer service team, our office, Greenway depot and worksites are closed to all external visitors.
Our contact centre continues to operate 24 hours a day and our crews are prepared to respond to network faults and emergencies. Non-urgent enquiries can be submitted to us online, by calling 132386 or via social media on Evoenergy’s Facebook page Evoenergy ACT and Twitter at Evoenergy ACT.
Network safety training including Electrical Safety Rules and Service & Installation Rules training is temporarily cancelled and we will provide an update on the training page soon.
Frequently Asked Questions
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What happens if my power goes off during lockdown?
You can always check our outages map and our contact centre continues to operate 24hrs a day and our crews are prepared to respond to network faults and emergencies.
It is essential our crews stay safe to keep the power on, so we ask the community to help by ensuring you follow social distancing and wear a mask.
If you experience an electricity outage or emergency, please visit the outages map or call 131093.
If you experience a gas outage or emergency, please call 131909. -
There is a planned outage coming up in my area. Can the outage be delayed?
All planned work is assessed daily and we are focused on balancing the need to maintain a safe and reliable network, and minimising disruption and inconvenience to customers. Thank you for your support and patience as our team work hard to continue to support the community.
We will post work that is proceeding or cancelled every day on Evoenergy’s Facebook page Evoenergy ACT and Twitter at Evoenergy ACT. You can check our planned outages schedule on our outages map but please be aware that this information could change.
If you’ve received a notification from us about a power interruption coming up at your home or business, we’ll send you an SMS the business day before to let you know what’s happening. We send SMS updates to all electricity or gas account holders that have their mobile number listed with their energy retailer.
Please call us on 132386 if you’d like to discuss your situation.
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Why are Evoenergy still working in the community?
We are working to maintain a safe and reliable electricity and gas supply for the ACT community. Our crews will carry out essential network maintenance and are ready to respond to fault and emergency work.
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I am registered as having life support equipment, what does this mean for me?
We will continue to provide a priority service to those in the community that have registered life support equipment at home. If this is you, please ensure your emergency management plan is up to date.
For more information, read about life support equipment, or call us on 132386 to discuss your situation.
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I’ve lost my income and I can’t pay my bill. What can I do?
Many energy retailers are offering assistance for those experiencing financial hardship and are unable to pay their energy bill. We encourage you to contact your energy retailer to discuss your circumstances and find out what assistance may be available to you.
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Can I visit the Evoenergy office and worksites?
No. The Evoenergy depot and worksites are temporarily closed to all external visitors. If you need to attend an Evoenergy site in person, please contact us on 132386.
More information
To stay up to date, please follow us on Evoenergy’s Facebook page Evoenergy ACT and Twitter at Evoenergy ACT.
For more information about COVID-19 in the ACT, visit ACT Health COVID-19 information.
