To progress through the registration steps provide your first name, last name, email, password, and three sets of secret questions and answers. This information will be used to create your login and provide information for security purposes, such as retrieving a lost password.
An email will be sent to the nominated email address with a verification link. The account email must be verified by clicking the link within the email.
If you wish to access your consumption data you will need to enter your National Metering Identifier (NMI) and the contact phone number that you supplied to your electricity retailer. You will also be asked to accept the terms and conditions
Tip: Your NMI can be found on your electricity bill. Contact your retailer if you aren’t sure of the phone number associated with your electricity account,.
No, your electricity account is managed by your retailer. The information you provide in MyPortal will not change any details on your electricity account.
Please contact your electricity retailer and request your NMI.
Yes, you can save your data using the download button on the ‘My Consumption’ screen. The data can be downloaded into a comma separated value (CSV) file.
You can reset your password using the password reset tool.