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Electricity emergency

Gas emergency

Emergencies, faults & outages - 24 hours

Electricity 13 10 93

Gas 13 19 09

General enquiries

13 23 86

MyPortal

For self service information about your electricity consumption, outage information and to submit connection applications please register MyPortal

Complaints

Relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue.

Email: network.complaints@evoenergy.com.au

Post: Network Complaints, GPO Box 366, Canberra ACT 2601

For more information regarding how we handle complaints refer to our complaints handling procedure

Compliments

Evoenergy values its customers and appreciate their feedback. That's why we want to hear from you if you've had dealings with an individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.

To nominate an employee for a Shooting Star award, please send an e-mail to shootingstars@evoenergy.com.au with your nominated employees details and the reason(s) why you think they are worthy of receiving a Shooting Star award.

Head office



40 Bunda Street
Canberra ACT 2601

Depot



Corner Anketell & Oakden Streets
Greenway ACT 2900

Postal



GPO Box 366
Canberra ACT 2601

Language assistance


13 14 50 (24 hours)

TTY


13 36 77

Shooting Stars

If you’ve had a great experience with someone from Evoenergy you can nominate them to be considered for an award. Awards are presented in four categories:

Commitment and dedication – awarded to individuals or teams who make a consistent and valued contribution to the organisation through their everyday work.
Superior customer or community focus – awarded to individuals or teams who have gone above and beyond their duty to deliver exceptional customer service to internal or external clients or take initiative towards improving the wellbeing of the community.
Top performance – awarded to individuals or teams who have achieved exceptional results relating to specific projects.
Always safe excellence – awarded to individuals or teams for outstanding results or initiatives in health, safety and environment.

To nominate an employee for a Shooting Star award, please send an e-mail to shootingstars@evoenergy.com.au with your nominated employees details and the reason(s) why you think they are worthy of receiving a Shooting Star award.

Contact Us

If this enquiry is urgent please call us on 13 23 86 (7.30am to 5.00pm).

For faults and emergencies please call

  • Electricity on 13 10 93
  • Natural gas on 13 19 09

We will endeavour to respond to your enquiry within 3 working days.

Security Policy

Evoenergy takes your privacy seriously. We take many steps to protect your privacy and keep your personal information secure. The information you give us will never be provided to third parties or used to send unsolicited emails.

Read Evoenergy's privacy policy and security statement

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These can be found on your respective invoices.

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