Electricity 13 10 93
Gas 13 19 09
24/7 hotline
13 23 86
Open between
7.30 am – 5.00 pm
Monday to Friday
Visit our outages section for more information on planned and unplanned outages.
Relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue.
Email: network.complaints@evoenergy.com.au
Post: Network Complaints, GPO Box 366, Canberra ACT 2601
For more information regarding how we handle complaints refer to our complaints handling procedure.
If you have experienced loss or damage as a result of Evoenergy’s business activities, you may be eligible to make a claim for compensation.
For more information about claims, refer to our how to make a claim page.
Evoenergy values its customers and appreciate their feedback. We recognise our exceptional employees through our Shooting Stars program, and we want to hear from you if you've had dealings with an individual or team who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community. If you’d like to nominate one of our employees, please send an e-mail to shootingstars@evoenergy.com.au with the employee(s) details and the reason(s) why you are nominating them.
For self service information about your electricity consumption, outage information and to submit connection applications please register MyPortal
40 Bunda Street
Canberra ACT 2601
Corner Anketell & Oakden Streets
Greenway ACT 2900
GPO Box 366
Canberra ACT 2601
We will endeavour to respond to your enquiry within 3 working days.
Evoenergy takes your privacy seriously. We take many steps to protect your privacy and keep your personal information secure. The information you give us will never be provided to third parties or used to send unsolicited emails.
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