Electricity emergency

Gas emergency

Emergencies, faults & outages

Electricity 13 10 93

Gas 13 19 09

24/7 hotline

General enquiries

13 23 86

Open between
7.30 am – 5.00 pm
Monday to Friday

Media enquiries

0414 515 359

24/7 hotline - for media enquiries only


Visit our outages section for more information on planned and unplanned outages.



Relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue.

Post: Network Complaints, GPO Box 366, Canberra ACT 2601

For more information regarding how we handle complaints refer to our complaints handling procedure.


If you have experienced loss or damage as a result of Evoenergy’s business activities, you may be eligible to make a claim for compensation.

For more information about claims, refer to our how to make a claim page.


Evoenergy values its customers and appreciate their feedback. We recognise our exceptional employees through our Shooting Stars program, and we want to hear from you if you've had dealings with an individual or team who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community. If you’d like to nominate one of our employees, please send an e-mail to with the employee(s) details and the reason(s) why you are nominating them.


For self service information about your electricity consumption, outage information and to submit connection applications please register MyPortal


Head office

40 Bunda Street
Canberra ACT 2601


Corner Anketell & Oakden Streets
Greenway ACT 2900


GPO Box 366
Canberra ACT 2601

Social media


Language assistance

13 14 50 (24 hours)


13 36 77

Enquiry Form

We will endeavour to respond to your enquiry within 3 working days.

Evoenergy takes your privacy seriously. We take many steps to protect your privacy and keep your personal information secure. The information you give us will never be provided to third parties or used to send unsolicited emails.

Security Policy

Read Evoenergy's privacy policy and security statement

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These can be found on your respective invoices.

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