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Gas network consultation program

To assist in the development of our 2021–26 gas five-year plan, we undertook our most comprehensive consumer engagement program to date to hear from the community about their views and priorities for the future of our ACT and Queanbeyan-Palerang gas network. This feedback helped to shape our plan and we thank everyone who has engaged with us to date on this important topic—your feedback is invaluable.

We submitted our 2021–26 plan for the gas network to the Australian Energy Regulator at the end of June 2020, but it’s not too late to have your say. We encourage you to read our plan or consumer summary and, if you’re interested, submit a response to the Australian Energy Regulator before their consultation period closes in August 2020. We will continue to engage with the community, mostly through our Energy Consumers Reference Council, as we continue to gather feedback in the lead up to submitting a revised plan to the Australian Energy Regulator in January 2021.

Find out more about the Australian Energy Regulator’s key dates and milestones in their review and decision making process, or to participate in the Australian Energy Regulator consultation process, visit https://www.aer.gov.au/networks-pipelines/determinations-access-arrangements/evoenergy-access-arrangement-2021-26

 
  • Survey

    Evoenergy’s gas five-year plan survey was open from 1 September 2019 to 15 November 2019, designed to gauge consumer views toward gas.

    We received 114 responses with some clear results including:

    • 10% of respondents identified as having a disability or were low-income earners
    • 75% owned their own property, 25% rented
    • 20% were landlords, 80% weren’t
    • 16% were small to medium business owners
    • 60% of respondents used gas for cooking, heating and hot water
    • 60% of respondents expected to use the same or more gas in the next 5–10 years
    • 40% of respondents expected to use less or no gas in the next 5–10 years

    Of our respondents, 56% were male, 43% female and 1% other, and evenly spread across age groups and geographic locations.

    Thank you to all of our community members who completed the survey. We used these results to inform the development of our draft plan.

  • Events
    Date Date
    Title
    Details
    2019 08 27 27 August 2019 Energy Consumer Advocacy Workshop This workshop, delivered in partnership with the ACT Council of Social Service explored how we can ensure that the needs of energy (gas) consumers who are on low incomes, experiencing disadvantage, or at-risk are taken into account in the Evoenergy Gas Network 2021-2026 Access Arrangement review (GN21) for the ACT and Queanbeyan-Palerang region.
    2019 09 12 12 September 2019 ACTSmart Business Expo Evoenergy hosted a stall at The ACTsmart Business Expo, Canberra’s largest business expo to talk to the business community about the draft plan and gather feedback.
    Energy Matters is Evoenergy’s flagship event for our large customers. This year’s event explored the challenges and opportunities for large customers in a decarbonised future.
    2019 09 27 27 September 2019 Energy Matters Energy Matters is Evoenergy’s flagship event for our large customers. This year’s event will explore the challenges and opportunities for large customers in a decarbonised future.
    2019 10 11 October – November 2019 Citizen Jury Our Citizens’ Jury will gather representatives of our local community to provide advice to us on customer views and expectations. The Jury’s recommendations will inform the development of our draft plan.
    2020 02 05 5 February 2020 Woden Valley Community Council Evoenergy update on the draft plan at the Canberra Southern Cross Club Woden from 7:00pm – 9:00pm.
    2020 02 12 12 February 2020
    Gungahlin Community Council
    Evoenergy update on the draft plan at the Gungahlin Library, Corner Hibberson Street & Gozzard Sttreet Gungahlin from 6:30pm – 8:00pm.
    2020 02 26 26 February 2020
    Weston Creek Community Council
    Evoenergy update on the draft plan at the Raiders Club, Liardet Street Weston Creek from 7:30pm – 9:00pm.
    2020 02 27 27 February 2020
    Weston Creek drop-in session
    Evoenergy will be available for a drop-in session with members of the community at Weston Creek Community Centre Parkinson Street (at Cooleman Court) Meeting room 2. We encourage everyone to drop-in anytime between 10:30am – 1:30pm to learn more about our draft plan for the gas network.
    2020 03 03 3 March 2020
    Tuggeranong Community Council
    Evoenergy update on the draft plan at the Vikings Town Centre Club, Corner Athlon Dr & Rowland Crescent, Greenway from 7:30pm – 9:00pm.
    2020 03 04 4 March 2020
    Tuggeranong drop-in session
    Evoenergy will be available for a drop-in session with members of the community at the Tuggeranong Library 175/245 Cowlishaw Street, Greenway. We encourage everyone to drop-in anytime between 10:30am – 1:30pm to learn more about our draft plan for the gas network.
    2020 03 10 10 March 2020
    Inner South Community Council
    Evoenergy update on the draft plan at the Eastlake Football Club, 3 Oxley Street, Kingston from 7:30pm – 9:00pm.
    2020 03 11 11 March 2020
    Griffith drop-in session
    Evoenergy will be available for a drop-in session with members of the community at Griffith Community Meeting Room, 53 Stuart Street, Griffith. We encourage everyone to drop-in anytime between 11:00am – 2:00pm to learn more about our draft plan for the gas network.
    2020 03 12 12 March 2020
    Gungahlin drop-in session
    Evoenergy will be available for a drop-in session with members of the community at the Gungahlin Library (main library floor upstairs), Corner Hibberson Street & Gozzard Street, Gungahlin. We encourage everyone to drop-in anytime between 10:30am – 1:30pm to learn more about our draft plan for the gas network.
    2020 03 12 12 March 2020 Topic Deep Dives The Topic Deep Dive sessions will explore specific aspects of the future of the gas network. We will provide participants with the opportunity to listen to, reflect and contribute to discussion about certain topics and learn more.
    2020 03 13 13 March 2020
    Queanbeyan gas presentation
    Evoenergy will present on the draft plan for the gas network at the Queanbeyan Library Meeting Room, 253 Crawford Street, Queanbeyan from 11.30am – 2.30pm, including Q&A. This is a free event for anyone in the community that wishes to attend.
    2020 03 16 16 March 2020
    Bungendore gas presentation
    Evoenergy will present on the draft plan for the gas network at the Bungendore Community Centre, Corner of Majara Street and Turallo Street, Bungendore from 6.30pm – 8.30pm, including Q&A. This is a free event for anyone in the community that wishes to attend. 
    2020 03 17 17 March 2020
    Belconnen Community Council
    Evoenergy update on the draft plan at the Belconnen Library Community Room from 7:30pm – 9:00pm.
    2020 03 19 19 March 2020
    Belconnen drop-in session
    Evoenergy will be available for a drop-in session with members of the community at the Belconnen Library, 12 Chandler Street, Belconnen. We encourage everyone to drop-in anytime between 12:30pm – 3:30pm to learn more about our draft plan for the gas network.
    2020 03 25 25 March 2020
    Dickson drop-in session
    Evoenergy will be available for a drop-in session with members of the community at the Dickson Library. Antil Street, Dickson. We encourage everyone to drop-in anytime between 10:30am – 1:30pm to learn more about our draft plan for the gas network.
    Ongoing Hydrogen test facility tours Evoenergy and the Canberra Institute of Technology (CIT) have partnered to build a first-of-its-kind hydrogen test facility at CIT’s Fyshwick campus. The facility is looking at the role that renewable gas can play in the future of the gas network and testing it to ensure that it can provide a reliable, dependable and safe supply in our local environment. If you would like to learn more or register your interest in going on a tour of the facility, please visit https://www.evoenergy.com.au/hydrogen

  • Feedback

    What do you want to see in the future of the gas network? Submit your feedback online.

  • Citizens' Jury

    Evoenergy has now completed a Citizens' Jury which provided advice to us on consumer views and expectations on the future gas network. 

    We invited 31 independent local representatives to come together over two weekends in October and November 2019.

    The Jury was given the following question to consider: The ACT Government has legislated for net zero greenhouse gas emission by 2045. Evoenergy is committed to transform the gas network to meeting this target. As part of this transition, what are our consumers expectations of the service provided to them?

    The Jurors received presentations from a range of experts across organisations such as:

    ACT Climate Change Council
    ACT Council of Social Service
    ACT Government
    ANU
    Conservation Council ACT Region
    Energy Consumers Australia
    Evoenergy
    Jemena
    St Vincent de Paul Society
    World Energy Outlook

    Jurors also visited a number of Evoenergy's sites including the Hydrogen Testing Facility at CIT Fyshwick.

    The Citizens' Jury report and recommendations is an important part of Evoenergy's consultation on long-term planning for a network that meets the ACT's emissions target. We've used the Jury's recommendations to inform the development of our proposal to the Australian Energy Regulator's 2021–26 gas network regulatory review process.

    Download a copy of the final report.

    Download a copy of Evoenergy’s response to the citizens’ jury recommendations

    Download a copy of Minister Rattenbury’s response to the citizens’ jury recommendations

     


Partnering with the community

To better understand customer needs, we have an ongoing program of activities that includes focus groups, community presentations, meetings with customers groups and organisations.

Learn more

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