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Contact us
General electricity enquiries
Reception open hours: 9am to 3pm Monday to Friday
General gas enquiries
Outages
Visit our outages section for more information on planned and unplanned outages.
Compliments
Evoenergy values its customers and appreciate their feedback. We recognise our exceptional employees through our Shooting Stars program, and we want to hear from you if you've had dealings with an individual or team who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community. If you’d like to nominate one of our employees, please send an e-mail to shootingstars@evoenergy.com.au with the employee(s) details and the reason(s) why you are nominating them.
Complaints
Relating to electricity or natural gas networks, such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue.
Email: customerresolutions@evoenergy.com.au
Phone: 1300 030 383 (Monday to Friday 8am to 4pm)
Post: Network Complaints, GPO Box 366, Canberra ACT 2601
For more information regarding how we handle complaints refer to our complaints handling procedure.
Claims
If you have experienced loss or damage as a result of Evoenergy’s business activities, you may be eligible to make a claim for compensation.
For more information about claims, refer to our how to make a claim page.
Head office
40 Bunda Street
Canberra ACT 2601
Depot
Corner Anketell & Oakden Streets
Greenway ACT 2900
Postal
GPO Box 366
Canberra ACT 2601
