Our crews are out working every day to complete maintenance work on our electricity network, which ensures it remains one of the most reliable networks in Australia. Often we are able to complete our work without impacting our customers, but some jobs require us to turn the power off to ensure the safety of our crews and customers.
We understand that being without power can be inconvenient; however planned works are necessary to prevent longer and more frequent unplanned outages that happen without notice. The safety and comfort of our customers is our priority and our crews work as quickly and safely as they can to have the power restored. Please note that start and end times are indicative, as sometimes work is undertaken without needing to interrupt your electricity supply for the full duration of the planned work.
Affected customers receive notification in advance of upcoming planned outages. For more information read our planned interruption factsheet which outlines responsibilities, FAQs and gives you tips about what to do during unplanned outages.
If you’d like to speak to us, please call our general enquiries line on 13 23 86.
Please note planned work that has been cancelled will be rescheduled and affected customers will be notified.