Evoenergy planned outages update
As the ACT Government has enacted its Extreme Heat Management Plan and also declared a Total Fire Ban, there are important considerations in managing the ACT electricity network in these heatwave conditions.
Taking into consideration customer feedback, safety and regulatory requirements, we have reviewed all planned electricity interruptions to reduce non-essential electricity interruptions, and have worked with our customers to postpone this aspect of the work.
Where there is essential work we need to undertake related to safety to maintain reliability of supply and regulatory obligations, we are putting on additional field crew and rescheduling work to the morning to avoid the hottest part of the day to minimise interruption and inconvenience to customers, and allow our crew to get the job done as quickly and safely as possible and get the power pack on.
While there hasn’t been a Total Fireban declared for the remainder of this week, we have made the decision to reschedule hot works activity, which are works that require the generation of sparks and open flame.
In these conditions, Evoenergy must balance the health and wellbeing of staff and the community with the need to conduct critical maintenance to ensure the network remains safe and reliable. We are very mindful of our life-support customers during periods of high heat, and we work closely with these customers to ensure they are prepared to enact their life-support backup plans if required.
We are monitoring the situation very closely and will be continually reviewing our planned works schedule throughout the week. Our schedule is available at www.evoenergy.com.au/outages and this will be updated regularly.
Unplanned power outages can also occur during extreme heat conditions and customers are encouraged to report any outages or damages they see to electrical infrastructure to Evoenergy’s 24-hour electricity emergency and faults line 13 10 93.
We would like to thank the community for their patience and the Evoenergy crews who work around the clock to ensure the ACT energy network remains one of the most reliable in Australia.
Tips to manage energy usage and decrease load
There are several very simple things people can do to reduce their consumption and help with decreasing the load.
• Turn off unnecessary appliances
• Keep air-conditioners at 24 degrees or higher
• Avoid running multiple appliances at once
• We encourage the community to look to ACT Health and the ACT Emergency Services for tips on how to safe stay during periods of hot weather. It’s also an important time to check in on your neighbours, especially if they’re elderly or have special needs.
Our crews are out working every day to complete maintenance work on our electricity network, which ensures it remains one of the most reliable networks in Australia. Often we are able to complete our work without impacting our customers, but some jobs require us to turn the power off to ensure the safety of our crews and customers.
We understand that being without power can be inconvenient; however planned works are necessary to prevent longer and more frequent unplanned outages that happen without notice. The safety and comfort of our customers is our priority and our crews work as quickly and safely as they can to have the power restored. Please note that start and end times are indicative, as sometimes work is undertaken without needing to interrupt your electricity supply for the full duration of the planned work.
Affected customers receive notification in advance of upcoming planned outages. For more information read our planned interruption factsheet which outlines responsibilities, FAQs and gives you tips about what to do during unplanned outages.
If you’d like to speak to us, please call our general enquiries line on 13 23 86.
Please note planned work that has been cancelled will be rescheduled and affected customers will be notified.